Koodo Community

can I cancel a pre paid account

  • 28 November 2019
  • 2 replies

My son has a pre paid phone and got him a new phone on contract so want to cancel the prepaid phone, how do I do that

2 replies

Userlevel 7
Badge +4

Don’t add funds in his prepaid account. If you have “auto top up” set up,  you need to remove it.

If you don’t renew it, then it will expire in 90 days.

Mind you, If there is some kind of booster like minutes or data , you don’t get refund it.

Userlevel 7
Badge +4

If he would like to keep his number, he could also just port the number to his new line. The prepaid account would then be cancelled immediately.