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buy a koodo prepaid card by mistake.


this is the 8th month i came in canada to learn fly, koodo first accept my foreign credit card to register the account but did not accept the foreign country to pay the bills, so i went to a local shopping mall to buy.gift card, the seller did not understood my words and gave me the prepaid.gift card but later i checked that i am in monthly plan, i am so sad now, i bought 3*$50 prepaid.gift card that cannot be used to pay the bills and not returnable, the cause is mainly by misunderstanding of everything, i am student who just can speak english, and because of the school sent us to chicoutimi where not many people can understand english well so made it happen. if it is not koodo first accept my foreign to apply for a mobile number and then did not accept that credit card to pay the bills, it won't happen. i really hope koodo can give me a solution.

19 replies

Userlevel 7
Badge +4
Are you sure you are on a monthly plan? To be on monthly (postpaid) you need to pass a credit check which requires one of: Canadian Driver’s License, or Canadian SIN card or Letter, or Canadian Credit Card
yes sir, i am sure. we use our passport and our chinese bank credit card and pass it but cannot pay the bills.
how can i use that 3 $50 prepaid.gift card?  it is hard to find a people who use koodo perpaid plan, i am so sad, i am here to learn fly, not waste money like this.
Userlevel 7
Badge +4
You can try going back to the store you bought them from. You could also switch to prepaid until all the vouchers are used up and then switch back to postpaid.
no the cashier who sold it to me ask his boss that not returnable. he is doing part time job there, i do not want to him to afford it. the perpaid plan is too expensive for me, as you know, canada's mobile fee is the most expensive in the world is not a joke. i really hope koodo can help me to transfer that 3.gift card's balance into monthly plan. i wish. it is truly a sad story for me.
Userlevel 7
Badge +4
Hello,

If you go there for reimbursement, they will honour it for you. It's not the employee who will need to pay it. I'm afraid that's the only solution.
Robert wrote:

Hello,

If you go there for reimbursement, they will honour it for you. It's not the employee who...

the cashier is just doing part time job there, and it is not totally his faults. i just want koodo can do something for this affair.
Robert wrote:

Hello,

If you go there for reimbursement, they will honour it for you. It's not the employee who...

Stores cannot cancel or refund the Koodo prepaid cards. Has nothing to do with the clerk. Just a rule.
Robert wrote:

Hello,

If you go there for reimbursement, they will honour it for you. It's not the employee who...

yes thanks your words, it is truly a sad story for me
Userlevel 7
Badge +4
I wouldsend a private message to Koodo on facebook or twitter and ask if you can exchangethe prepaid vouchers to a credit on your account.  The next option would be to sell the prepaid vouchers online like kijiji or criagslist.

However this will not solve your issue of paying your monthly plan since you will need a canadian bank account or credit card
Dennis wrote:

I wouldsend a private message to Koodo on facebook or twitter and ask if you can exchangethe prep...

i can buy visa.gift card to pay for it, thank you so much for you message.
Userlevel 7
Badge +4
What  plan do you have?  Did you but a phone from Koodo? (If so, do you have any tab left?)

Prepaid plan start from $15 for unlimited texts. You can buy boosters to access minutes and/or data.
It's depends on your needs, but it's possible to move to prepaid.
now it is $35 monthly plan with 1gb data, this mobile phone is link to many account, i did not want to lose this number
Userlevel 7
Badge +4
gordonlgy wrote:

now it is $35 monthly plan with 1gb data, this mobile phone is link to many account, i did not wa...

You can port (transfer) your number to prepaid and then port it back to postpaid once youve used up all the cards you bought.
Userlevel 7
Badge +4
gordonlgy wrote:

now it is $35 monthly plan with 1gb data, this mobile phone is link to many account, i did not wa...

Mind you that $35 with 1 GB plan is old plan. OP must takeover it from someone since he mentioned he is here only 8 months. Or is it QC plan...?
If OP port his number to prepaid, then he can keep his number. But he won't get his grandfathered plan back.
gordonlgy wrote:

now it is $35 monthly plan with 1gb data, this mobile phone is link to many account, i did not wa...

really? how to do that?
Userlevel 7
Badge +4
gordonlgy wrote:

now it is $35 monthly plan with 1gb data, this mobile phone is link to many account, i did not wa...

You mentioned that "this mobile phone is link to many account...".  
What do you mean by that?  Are you an account owner or subscriber?
gordonlgy wrote:

now it is $35 monthly plan with 1gb data, this mobile phone is link to many account, i did not wa...

the bank many two factor website, i did not want to change the phone number each site by each site. anyway, i am asking my friend to help me to sell it in kijiji
https://www.kijiji.ca/v-view-details.html?adId=1305103604&siteLocale=fr_CA&requestSource=b
gordonlgy wrote:

now it is $35 monthly plan with 1gb data, this mobile phone is link to many account, i did not wa...

if you have friend interested it, let me know

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