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booster add on, a minute is 60 seconds, no?


this is an issue I've addressed in the past and have received different responses from different customer service representatives. i have a prepaid, self serve plan, i purchased a 500 minutes talk booster add on, and was cut short at 431 minutes. I spoke to one lady who agreed that if i pay for 500 minutes, that I get all 500 minutes, and another who argues that they have the authority to round minutes. Nowhere in the baby talk, candy coated sales pitch presentation information format on the website do I find the definition of a koodo booster add on minute, what I do find, is advertised, carry over minutes month to month, and how they compensate for long distance. My usage history presents in minutes and seconds, I was also told that rounding minutes is the standard for mobile phone carriers, when this is the only company I'm aware of that offers these kinds of add ons. Has anyone else run into this issue? and has there been discrepancies between information and policy between customer service reps?

13 replies

Userlevel 6
1 second call is 1 minute
59 second call is 1 minute
1 minute and 2 second call is 2 minutes.

Minute rounding is standard with all carriers, not just in the addon format.
But if you have 200 minutes with fido, and call for 1 second, you now have 199 minutes left.

Im sorry i hope this answers your question.

Let me know if you're still confused about anything
thats why i don't buy the boosters. what a lame policy.
Userlevel 4
tat wrote:

thats why i don't buy the boosters. what a lame policy.

Every carrier does it unfortunately. Even in the states.
tat wrote:

thats why i don't buy the boosters. what a lame policy.

the us seems to have more reasonably priced plans, business ethics is becoming a huge field, and during times when the economy is so poor, what a better time to start suing these companies!
Userlevel 6
tat wrote:

thats why i don't buy the boosters. what a lame policy.

Nitty gritty #8:

Anytime minutes are charged by the minute and the airtime required to connect your calls is drawn from the included minutes.

https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans
tat wrote:

thats why i don't buy the boosters. what a lame policy.

http://www.rochongenova.com/news/Article184.shtml
Userlevel 7
Badge +4
tat wrote:

thats why i don't buy the boosters. what a lame policy.

That article was published 2 years ago, as an update to a lawsuit launched 8 years ago, involving a potential breach of contract which affected customers between 6 and 11 years ago. Even if the eventual ruling goes against bell and telus, it still does not apply to your case now, as telus clearly indicates in their terms of service that airtime usage is charged by the minute.
tat wrote:

thats why i don't buy the boosters. what a lame policy.

actually it was just settled at the end december this year, where telus settled for 7 million dollars.
Userlevel 7
Badge +4
tat wrote:

thats why i don't buy the boosters. what a lame policy.

Still. Does. Not. Apply. To. You.
Userlevel 6
tat wrote:

thats why i don't buy the boosters. what a lame policy.

Tat this has nothing to do with rounding minutes.
That suit is about premium texting services. like texting a code to a short number.

tat wrote:

thats why i don't buy the boosters. what a lame policy.

"The lawsuits claim that Telus and Bell Mobility collected a massive windfall of billions of dollars at consumers' expense, by "rounding up" consumers' airtime to the farthest minute, instead of charging for the amount of airtime actually used. For example, when a consumer makes a call for one minute and one second, they would be charged for two minutes. This practice was never disclosed to the consumer when they entered into the contract or at any other time." - sited directly from ronochenova. com. who dealt with the case

thats exactly what the lawsuit was about.
Userlevel 6
tat wrote:

thats why i don't buy the boosters. what a lame policy.

You have your lawsuits all mixed up dude.

The one that was settled recently was the premium texting suit

http://mobilesyrup.com/2015/12/30/telus-will-pay-out-7-34-million-in-rebates-relating-to-2012-premiu...

The one you linked is ages old and is clearly fixed in the paperwork stating you're charge per minute
tat wrote:

thats why i don't buy the boosters. what a lame policy.

I think you're arguing with me for the sake of arguing. I wouldn't be surprised if there were many lawsuits spiralling around these companies. Some people get off on trying to be the devils advocate, Im not one of those people. 

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