I'd like to know if anyone has experienced a similar situation to mine, and how (if possible) it was resolved.
My wife and I activated our Prepaid accounts around two months ago using my father-in-law's credit card, while I was waiting for mine to be issued. He also has a Prepaid account, and he is registered for automatic top ups. When I received my new credit card, I updated the card information in my account and my wife's, and we also signed up for automatic top us, leaving my father-in-law's untouched. We double checked to make sure everything was in place in all accounts but, to our surprise, the three top ups were billed to my credit card by the end of May. He had to get his card renewed during June, and he then updated his account with his new credit card's information. By the end of June, we realized that the three top ups had been charged to his credit card, and I didn't have any charges in mine. So, does anyone know what could be going on here? I called Customer Support around a month ago to report the issue and I was promised they'd create a case, but I never got call back from them.
Any help would be greatly appreciated.