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Big problem here,please help me


Hi,I have a kinda big problem:I can't create an account for some dumb reason, I tried top up vouchers,debit cards,prepaid visa cards,and nothing worked,every time it said things like:transaction has been declined.please help!!I've already spent over 100$ trying to get it to work,not counting the phone I bought.

6 replies

Userlevel 7
Badge +4
Are you trying to create a Koodo account?
Postpaid: You need to purchase a phone/plan and Koodo will email you a number to setup your account
Prepaid: Simply just need to buy a prepaid sim card.
What did you spend over $100 on exactly?
Prepaid visa card and top up voucher,also,I have the sim card
Userlevel 7
Badge +4
Noah Cabral wrote:

Prepaid visa card and top up voucher,also,I have the sim card

Im not sure where you are getting the "transaction is declined" message as you dont need to make any transactions to sign up. Simply buy a prepaid sim and fill out the information at the link below. https://activateprepaid.koodomobile.com
Noah Cabral wrote:

Prepaid visa card and top up voucher,also,I have the sim card

If you didn't understand yet,its the part that I need to activate my sim card that doesn't work
Userlevel 7
Badge +4
Noah Cabral wrote:

Prepaid visa card and top up voucher,also,I have the sim card

If the forum mentioned above isn't working for you and you have double checked what you are inoutting is right then you will have to contact Koodo directly. Links can be found below.
Userlevel 7
Badge +4
Were you able to activate and create your self serve account here:
https://activateprepaid.koodomobile.com/

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