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base plan not renewed


HI in prepaid- how much time i can hold a SIM without renewing my base plan before it become inactive? Thanks

5 replies

Userlevel 6
Badge +4
Hi Daniel... If you do not renew your Base Plan for 3 months, the account will be closed and you will lose the number you have... http://help.koodomobile.com/prepaid/topping-up-your-account/do-top-ups-expire
Userlevel 1
Camilo_A wrote:

Hi Daniel... If you do not renew your Base Plan for 3 months, the account will be closed and you ...

After 90 days if you want to activate your phone you should buy new sim and activate it with different account/number
Userlevel 7
Badge +4
Hi Daniel, both answers above are absolutely correct 🙂 But I was just wondering: did you intend not to renew your base plan, or are you saying it should have but didn't? I'm asking because last week my base plan did not renew either, even though I refilled my account. This is decidedly a bug and if that happened to you, I suggest you call Koodo to sort it 🙂 (*611)
how do i disconnect the prepaid connection
Userlevel 7
Badge +4
Raj Kirit Ep wrote:

how do i disconnect the prepaid connection

See http://community.koodomobile.com/koodo/topics/how-can-i-cancel-renewal-of-base-plan-over-online-selfserve-for-a-prepaid-card

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