I have a prepaid monthly plan with auto top up and renewal. I received the usual confirmation text for the auto top up and that my plan had bee renewed for another 30 days on April 26. Yesterday I got a test that my base plan expired emergency calling only. i can't even call *611 from my phone. When I log into my account online it shows everything was renewed on the 26 and nothing of an expired base plan.
i did switch from an iphone back to a galaxy S6 active a month ago but the auto renewal worked fine the end of March