Hi there, this is a question more related to the billing side of things.
We have both a prepaid a postpaid account with Koodo and the prepaid automatic top up charges made to my credit card are not identified as “re-occurring” payments despite the fact that they are regularly re-occurring - so much so the value is identical :)
Interestingly enough, the postpaid account charges to a pre arranged credit card are fine and show up as re-occurring bill payments. So it’s clear Koodo is able to do this.
This actually has been reported long ago on this site as well: https://www.reddit.com/r/PersonalFinanceCanada/comments/4pnrbw/question_for_tangerine_mastercard_users/
Can we request that the prepaid side can update the billing so that it indicates charges are re-occurring?
Best answer by Dennis
Technically it is not a re-occuring bill payment, but an automatic pre-payment. Not sure if that makes any difference to the categorization.
It would be nice if they were able to change to the re-occuring category though