Koodo Community



ATU Discount 10% for This Month

Since I've started with the Prepaid I haven't had an issue. 
But after my payment went through this month (on the 13th) the ATU Discount of 10% was not credited to my account. I looked back historically and I've always had the Automatic Top Up, my Plans Purchase, and the ATU Discount fall on the same day.

2 replies

Userlevel 7
Badge +4
This forum is largely populated by customers of Koodo, who have no insight or access to the inner workings of Koodo. For Billing Inquiries you can call #227 from your mobile phone. You can also contact them on Facebook or Twitter.  How-To: you can send a tweet to@koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo

Userlevel 6
Call *611 and speak to an agent. I had the same issue earlier this week and they corrected it. This is not something that you can do in self-service, so there should be no charge.