Why is Koodo absolutely awful? My family and I are at the end of our rope with this terrible service. The website is horrendous and IMPOSSIBLY slow to load our account information, we've had tons of problems with billing, and it took us forever to even locate a way to contact customer service that didn't cost us any money! Not that it brought us any help once we did. So what I'm asking is, should I switch phone service providers, and has anyone else run into these problems?