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All my texts and calls are still going to my old prepaid phone, and my new one wont send texts


I just got a new prepaid Samsung Galaxy Ace II but it wont send or receive texts, all my texts and calls are still going to my old prepaid phone. Please help! I love my new phone, but it wont work!

6 replies

Userlevel 6
Badge +4
Hi there Heather... Did you port your number from a different provider?
Userlevel 1
Camilo_A wrote:

Hi there Heather... Did you port your number from a different provider?

I guess that's Port issue. she should call Koodo to complete that port.
Camilo_A wrote:

Hi there Heather... Did you port your number from a different provider?

ok thanks and yes it was from sasktel
Camilo_A wrote:

Hi there Heather... Did you port your number from a different provider?

I got it fixed! It's all good! 🙂
Userlevel 7
Badge +4
Camilo_A wrote:

Hi there Heather... Did you port your number from a different provider?

How was your issue resolved Heather? Just so we all know here.
Userlevel 7
Badge +4
Did you activate your SIM Card and put it in the new phone? If you have then while the new phone is on try taking out the battery and SIM Card for a minute or so and then replace them and try it again, it sometimes kick starts the new phone.

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