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Alcatel ontouch pixi 3(4) prepaid phone repeatedly turning on and off but not loading


i bought this phone brand new, used it for ,aybe 5 hours! when i turned it on today all i got is a flashing start screen that will not load. I have tried factory reset but the option screen will not stay open for me to choose factory reset, i have removed my battery and sim card to no avail.Also have let the battery die completely and it just start flashing as soon as it is plugged in . HELP!

4 replies

Userlevel 7
Hi Ellysha,

Seems like the phone itself is defective. I'd contact the seller who sold you the phone for an exchange. 
thanks! however my hubby did'nt keep the receipt so im outta luck!

Userlevel 7
Ellysha Steeves wrote:

thanks! however my hubby did'nt keep the receipt so im outta luck!

Then try contacting the manufacturer directly and explainning them your situation. Maybe they can help you out!
Userlevel 6
Ellysha Steeves wrote:

thanks! however my hubby did'nt keep the receipt so im outta luck!

Did you purchase your phone from Koodo or from a third party? Every phone comes with a one-year warranty, and you can find more info here -> http://koo.do/JVO5Mk

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