I've just got off the phone with a billing agent, for a simple inquiry that they could not answer (no bill generated to confirm my question) it is my normal habit to take note of both the name and employee ID of the person I've spoken to, purely for my records. I simply asked "Could I get your first name, and agent ID for my records" the agents response was as follows "I cannot give you anything other then my first name it's company policy" When I questioned why this was her reply was "It's for security purposes." That seems odd to me. Unless one has a list of names and ID's it becomes extremely unlikely that it could be used to harm the agent. How can one keep track of their account when they can't provide anything more then a name? I can pretty much guarantee that there is more then one Dick/Sally/Jane in the company. It seems like an obscure policy, or an agent who thinks they may get in trouble being unwilling to provide key information to the customer. Has anyone else run into this issue?