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Add on troubles


I topped up. $60. Have $45 baseplan. Shows the same plan under my add one. When I try adding talk booster 100. I get this message ValidateAndUpdateOptions/Balance_9ValidateAndUpdateOptions/Provisioning_-1. Account says 30$ Balan e which is wrong. How do I fix this?

3 replies

Userlevel 7
Badge +4
Unfortunately, we cannot see your account. I advise you to send a private message to Koodo via Facebook or Twitter, so that a Koodo rep can investigate.
Userlevel 7
Badge +4
Ivan wrote:

Unfortunately, we cannot see your account. I advise you to send a private message to Koodo via F...

Expect that there might be some days before you get an answer. 
Userlevel 7
Badge +4
Did your baseplan renew?

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