Koodo Community

Access data gone after phone reset, plz help

  • 14 October 2013
  • 4 replies

Hi I'm a prepaid customer , I reset my phone to factory settings and my data coverage is gone , the phone is working fine but my data access is gone , its Samsung Galaxy tab P1000 and the mobile internet is on and i have about 350 m on my booster but i can not access , any help? thx

4 replies

Userlevel 6
Were you able to prior to the Factory Reset on that device? Did you make sure the APN is correct? http://koodomobile.com/en/on/switch2koodo-step-3-c.shtml
Yes the reset was successful , everything is working except the Data , The sign is gone (The data sign with 2 flashes), the APN and All the other settings are correct
Userlevel 7
Badge +4
Make sure it's not set to 2g only and that it's set to auto or 3g.
If you want  to recover data after factory reset, you can check this article. recover files after restore factory settings