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About reback to prepaid phone money after cancell


Hello. I cancelled my prepaid koodo phone and bill came out it was cost -12 dollar last month i already paid. So I should reback to the my money. but they did'nt indicate any direction. How can i reback to my prepaid money? Should i go to koodo center?

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Userlevel 7
Badge +4
Hi Kim I'm having difficulties what you are trying to say, did you mean you had $12 in your account or added on as a booster? I'm afraid if your account was cancelled more than 90 days ago, you would have lost it... but if you cancelled (let it expire) less than 90 days ago, all you need to do is top up your account to make it active again. Let me know if that is what you meant 🙂
I had $12 in my account and I already took over to somebody my ownership that's why I was canceled immedietly. So just left I should take the my extra money from koodo. but how?
Userlevel 7
Badge +4
Do you mean you ported out your number? In that case yes, your account was indeed cancelled and your S12 lost... that's the way it works I'm afraid (it's this way with all prepaid providers in fact, nothing unique to Koodo).
Oh thanks for answer. Indeed i lost $12? but I paid and did'nt use this amount money lol.
Userlevel 7
Badge +4
Kim Kyeong-min wrote:

Oh thanks for answer. Indeed i lost $12? but I paid and did'nt use this amount money lol.

Sorry Kim 😞 It's because you ported out your number - next time make SURE you use up your funds first 🙂

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