Koodo Community

No signal, will not connect to wifii

  • 11 July 2019
  • 1 reply

I recently received my Alcatel Link Hub and have followe the directions several times and I am unable to get a signal or connect it to WiFii. I also noticed the sim card doesn't really fit well in the slot and | can't close the cover. Can you make any suggestions. I needed this phone right away.

1 reply

Userlevel 5
Badge +4
Do you have your instructions manual with you? On page 5 you can see that you need a Micro Sim. Usually when you receive a SIM, it's standard, and you can split it into 3 parts (Standard, Micro and Nano Sim). The intermediate size between the 3 is a Micro SIM. You can search Google Images for an illustration of it.

On page 22, in Q&A, you have instructions on how to access the Cat4 Wireless Home Phone home page, and on page 25 you have further instructions in case you see the "No SIM" or "Invalid SIM" error message on the main page. Let us know how it goes.