Is it normal for Koodo to knowingly help commit fraud on its customers? I have a recording with a member with retention management team who seems to think as long as a fraudulent charge comes from a third party, Koodo will help enable that fraud." Charges relating to an "application" purchase for my home phone- which is impossible to do-records show proof, also charged for dialing 411 twice, again records show different. yet was argued with for over an hour. Seems to me Koodo is now very cool with passing fraudulent charges onto customer, maybe getting a cut? Still waiting for callback from senior management. I Used to be a big fan of Koodo, brought people over, now looking at other Carriers.