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Will airtime be deducted when a call is forwarded to another number?


If the call was forwarded to a land line, for example.

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Userlevel 7
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Just your regular airtime, Lucy. So if you have unlimited time slots, it will not use airtime at all, and it will take only the minutes you forward calls at other times 🙂
Userlevel 7
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Just to clarify: the call forwarding included in the standard plans is pay per use. You would be charged $0.35/minute for each call forwarded. To avoid the pay per use charge you would need to have the call forwarding add on for $3/month.
Userlevel 1
Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

Plans that already have CFWD included cannot add the $3 Feature, calls cannot be forwarded to overseas numbers, Plans including free LD do not cover CFWD ld charges if it involves third party phone line
Userlevel 4
Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

Actually, from experience, they can add the feature to give them unlimited call forwarding minutes. Koodo wouldn't limit customers strictly to a PPU service
Userlevel 1
Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

I called Koodo REP and he confirmed that if customer adds CFWD $3 add-ons he will be charged incorrectly.
Userlevel 7
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Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

I'll see your Koodo rep and raise you two koodo reps, plus a social media rep on this thread (http://community.koodomobile.com/koodo/topics/call_forwarding_charge), who say it CAN be added without screwing up the billing.
Userlevel 1
Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

Well Timo ! I went through the post and found out that some posters on that post seem to be confused, I picked up my phone, called Koodo care and they confimed that yes in fact CFWD to overseas numbers is not permitted and CFWD add-ons cannot be added to a plan that already includes Call Forwarding, they also confirmed that if customer adds it he will be charged incorrectly.
Userlevel 7
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Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

Yannick (Koodo Employee) 3 months ago Hi Robert, with the $3 Call Forward feature, airtime will apply so it will depend on the plan (if it includes Evenings & Weekends) and on the time the call was forwarded (daytime or during the Evenings & Weekends) 🙂 Yannick (Koodo Employee) 3 months ago Hey Tony, without the feature, you would be charged $0.35 per minute and the airtime will be deducted when applicable. If you plan on forwarding a lot of calls during the weekdays, you may want to change your plan to have more airtime and to add the $3 feature 🙂 Yannick (Koodo Employee) 3 months ago Robert is right! If you don't want to be deducted airtime for forwarding calls during weekdays, you should pick a plan with unlimited airtime, such as the $60 Canada-wide Data plan or the $50 Canada-wide Talk & Text plan: http://koo.do/qqOCIX Doesn't seem the least bit confused to me.
Userlevel 1
Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

There you go TImo, also Koodo rep explained that if customers adds $3 CFWD feature all incoming calls when call is forwarded are taken directly from CFWD Bucket, no AT is taken from customer plan, which conflicts with what you see on above post
Userlevel 7
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Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

Mat, I am a koodo rep. TYLER is a koodo rep. YANNICK is a koodo rep. ALL OF US are telling you this is how it works. Apparently you spoke to the only agent at koodo who understands call forwarding.
Timo Tuokkola wrote:

Just to clarify: the call forwarding included in the standard plans is pay per use. You would b...

I think that the charge may be diffrent for the new plans it is $0.45/minutes am i right ?
Userlevel 2
So, what's the cheapest option to forward to an international number? As I understand it their isn't a flat rate currently for this?
Userlevel 1
mattjs wrote:

So, what's the cheapest option to forward to an international number? As I understand it their i...

You cannot forward your Koodo number to an international number
Userlevel 1
mattjs wrote:

So, what's the cheapest option to forward to an international number? As I understand it their i...

I actually did that by forwarding to an alternate Canadian number via a service that then allows you to forward the Canadian number to an [b]international number (and charges pennies/minute, depending on the ultimate destination). Yeah, a lot of hassle but you can walk around a foreign country, be answering your phone's incoming calls as usual and paying some other company pennies/minute for the forwarding (using a foreign SIM card). So it is doable (in a round about way) if you really need to do this and receive a lot of important incoming calls.
Userlevel 2
mattjs wrote:

So, what's the cheapest option to forward to an international number? As I understand it their i...

Steve, what was the other company you used? Sounds like a great idea for when I'm travelling for work.
Userlevel 1
mattjs wrote:

So, what's the cheapest option to forward to an international number? As I understand it their i...

I use LES.NET, I just have a DID from them, send it to a virtual PBX and then forward that to a PSTN line (any phone number) for their low per minute rate (0.011/minute in North America and varies overseas but all the rates are on their site and as good as it gets). Note that this isn't a service aimed at consumers so unless you are an old time telephone/VoIP/Networking guy like me you might find it hard to navigate their site and understand their services and how to set this up without help but there are more consumer friendly services like http://www.flynumber.com/ that claim to do the same thing and seem more consumer friendly. The catch 22 is you need to forward your cell number to your virtual number before you leave Canada (it can go to voice mail) and then when you get where you are going and get a local number (which you might not have known what it was going to be) with free or inexpensive incoming calls, you then log into their web site and do the forwarding of your virtual number to your new international from there and magically all your calls arrive overseas at a fraction of the cost of doing the conventional way. Disclaimer: I'm not endorsing flynumber as I've never used them but they seem to have what is required to do this $2.50/minute toll bypass.
Userlevel 2
mattjs wrote:

So, what's the cheapest option to forward to an international number? As I understand it their i...

Awesome, thanks for the reply. Luckily for me my degree is in Computer Science, so this is right up my alley. When I travel I currently use a combination of receiving calls on my Koodo phone, and then calling back via an unlocked phone running off a network in the country I'm in. I also routinely use Skype Unlimited World when I have reliable wifi or data. But it's just such a PITA carrying multiple phones always, so this sounds like a potentially perfect solution. Thanks for the share 🙂
Userlevel 1
mattjs wrote:

So, what's the cheapest option to forward to an international number? As I understand it their i...

Yes and LES.NET even accepts SMS text messages and will forward them to email, along with forwarding voice mail as .WAV files to email. Tie this together with asterisk based system in your home and if you can imagine it, you can do it. I used to have my home asterisk system programmed to just return dial tone when it saw my cell phone number coming in so my FAV 5 was converted FAV [b]5 billion as the calls would go out at very low VoIP rates. Now that Koodo offers nation wide calling package at a reasonable cost, I don't bother anymore but it's still convenient to walk around the world with your home phone in your pocket and not have to be concerned with high toll costs of incoming calls and for calling out, Skype-out with a USB headset is usually better call quality then any other "phone".
Userlevel 2
mattjs wrote:

So, what's the cheapest option to forward to an international number? As I understand it their i...

Signing up now. It's basically $3.50 monthly and then dirt cheap rates on whatever airtime you use, wherever you use it. Realistically, if Koodo ever got around to releasing international travel packs, this service is still far more convenient when you factor everything in.
As per what I was told "Only the talk time of incoming calls comes out of the call forwarding minute bucket." And since it's my understanding that there isn't a limit on call forwarding bucket, I should be able to receive an incoming call, have it forwarded to another number and then talk as long as I want without incurring and deduction of my incoming minutes. Is this correct?
Userlevel 7
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Sherlock Holmes wrote:

As per what I was told "Only the talk time of incoming calls comes out of the call forwarding min...

When the call forwarding add on is added to the account, the call forwarding minutes come out of your anytime minutes. Koodo does not use a separate call forwarding bucket. This means that if your plan is unlimited call forwarding is unlimited as well. What is less clear is whether unlimited incoming calls or unlimited evenings and weekends apply to call forwarding. I have not personally encountered this situation with customers as very few people actually make use of koodo's call forwarding services. (Maybe 1 call every 2-3 weeks when I take an average of at least 30 calls a day).
Userlevel 1
Sherlock Holmes wrote:

As per what I was told "Only the talk time of incoming calls comes out of the call forwarding min...

koodo is taking minutes out of CFWD bucket (if 3$ CFWD add-ons) was added, else it's 35cts/minutes for PPU CFWD, no matter what your plan is. Time the number is forwarded does not reduce bucket time.

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