Hi team, I’m trying to bring over my Telus A5 but I go through the process of enabling wifi calling, get the registration text, and set my e911 up, however the icon never enables.
I have talked to a Rep, and they suggested to shutdown the phone and reboot it a few times now that it registered, however, the next day this still is not turning on.
Does Koodo allow Wifi-calling from non-koodo phones? It seems like a carrier restriction to me that is not clearly communicated on the sales page.
Best answer by Dinh
I have the telus sim in now, and within 30seconds of flipping SIMs wifi calling is up and working.
VoLTE is also enabled in the SelfServe portal.
I’m also getting that MMI code problem with the telus SIM
something seems weird here.
As for reception, I live in the middle of the mountains, so I only get enough bars to more than voicemail notification ontop of my stove, and a phone sized corner of my coffee table.
Samsung used CSC code to control the carrier device for Wifi calling.
If your phone CSC code was still set to “TLS”, Koodo wifi calling wouldn’t work. You need to change it to KDO. You could search similar topic on Samsung device and wifi calling in the forum.
This link in TElus forum might also help https://forum.telus.com/t5/Mobility-Services/TELUS-does-not-support-VOLTE-for-unlocked-Note-8-That-is-very/td-p/77533