Koodo Community



Why is the listed price not available?

When I go into self-serve, the list of plan options give identical benefits (750mb, 750 minutes) but the prices are wildly higher ($50, as opposed to the plan listed publicly on the website, which is $43). Can anyone explain to me why I can't access the advertised price?

5 replies

Userlevel 6
Because for those plans you need to be put on the New Tab System, for that your tab needs to be at 0 and at that point you need to call customer care and they can activate those new plans.
Userlevel 6
Dial 1-866-99-KOODO (1-866-995-6636) Hours of operation (Eastern Standard Time): Monday − Friday: 9am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Thank you for the information! I will do that. I wish there was some system for them to notify customers when a plan has been replaced by a much better plan. It's frustrating to have been paying so much extra for so long - my tab balance is -$55!!
Userlevel 6
So you would have to wait until it reaches 0, that is why clients were not notified, because a majority of them are not eligible.
Ahhh, I see. Thanks!