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why is my call not allowed


I have the add on package for u.s. long distance 40 min talk and 400 text. Why am I getting the message "call not allowed"? I can not make a call anywhere.

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Userlevel 7
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Sounds almost as if you are in a location where there is no tower coverage, Michele. Or perhaps you need to select a US carrier manually, what phone is it? Can you text or is that not possible either?
What kind of phone do you have if not being to personel Michele Green ?

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