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why does a long time customer pay more than a new customer | Koodo Community
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why does a long time customer pay more than a new customer

  • 9 September 2021
  • 2 replies
  • 31 views

went to a koodo kiosk to get a new phone, up grade package , ad a mew phone and package, was given a price , then asked my provider, said im with koodo for 15 years and the price went up, 


2 replies

Userlevel 7
Badge +4

Could you describe more detail about it? What plan are you on and which plan did you want? What is the promotion for new customer? 
 

Userlevel 7
Badge +4

went to a koodo kiosk to get a new phone, up grade package , ad a mew phone and package, was given a price , then asked my provider, said im with koodo for 15 years and the price went up, 

We are unable to help you out, since you have provided really vague information. Do you have a copy of your Customer Service Agreement? If so, could you provide us with a screenshot of it? Were you unable to keep your plan while upgrading your phone? 

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