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Question

why did my top up not re activate my account?


5 replies

Userlevel 7
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Could you explain a bit more? When was the last time you topped up? Was your account inactive?
Chadwick wrote:

Could you explain a bit more? When was the last time you topped up? Was your account inactive?

my account was inactive and i called in the pin number and it took it. I then logged onto my account and see that it is not posted to my account. I can't use my phone.

Chadwick wrote:

Could you explain a bit more? When was the last time you topped up? Was your account inactive?

i topped up this evening
Userlevel 7
Chadwick wrote:

Could you explain a bit more? When was the last time you topped up? Was your account inactive?

Hi Devra, since you topped up you should be able to use your phone again. Try rebooting your phone to see if your service has resumed.
Userlevel 7
Badge +4
Chadwick wrote:

Could you explain a bit more? When was the last time you topped up? Was your account inactive?

How long was your phone inactive for Debra?

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