Koodo Community

Why did I get charged for my new plan on my last bill..I changed my plan a day after..

  • 25 September 2015
  • 3 replies


3 replies

Userlevel 6
Hi Maria, it's either a proration (showing both plans, with a prorated amount for each plan) or the bill was produced right before the change of plan (in which case, your Self Serve should be updated with the correct amount due). If you need more information, do not hesitate to send us an email http://koo.do/11eMLdy, we'll be happy to help 🙂 Have a good day! 
Userlevel 7
Badge +4
What is your billing cycle?
What is your bill due date?

What does your ebill say you were charged for (date ranges for the new plan)?