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Why can't I sign up for the plans?


I have a clear tab, no tab discount, and I'm not a new customer or on a spending limit program. Reached out to Koodo multiple times but no answer so hoping someone here can tell me why I can't sign up for one of the new plans.

4 replies

Userlevel 7
What happens when you try to change it online?
Chad Burr wrote:

What happens when you try to change it online?

I get a message stating something along the lines of "Based on your profile, it appears that you are not eligible to make this change. Possible reasons are: - You have not been a Koodo customer for 3 months - You have not paid off your first bill yet - You are on a spending limit program" None of these reasons apply to me, so I can't think of why I wouldn't be able to sign up.
Userlevel 7
Chad Burr wrote:

What happens when you try to change it online?

Unfortunately you're going to need to call Koodo (*611 from your phone) and speak to a rep, they won't charge you for the call since this isn't something you can do yourself. Good luck and let us know if they give you some reason this happened?
Userlevel 3
Chad Burr wrote:

What happens when you try to change it online?

Yeah, that's an error the . Try log out and log in again.

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