Koodo Community

Why are the rates different for existing customers?

  • 25 March 2021
  • 1 reply

I want to change my plan, but the posted rates/plans are priced differently for new customers than existing customers.  The $45/month plan is different (better) for new customers.  

I have my own phone that I’m bringing.


Best answer by Sophia 25 March 2021, 20:25

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Userlevel 7
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Yeah, that’s true, Koodo has better rates for new customers, or customers willing to upgrade their phone. You could contact them and see if they are willing to accommodate you, or you could find a provider to which you are “new” and thus benefit from their offers :)