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WHY AM I CHARGED FOR CALLS WHEN I HAVE A ROAMING ADDON


EXTRA CHARGES WHEN ADDON PURCHASED

8 replies

Userlevel 7
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ARE YOU SEEING THIS ON YOUR DETAILED PDF EBILL?

WHAT DOES IT SAY THE SPECIFIC CHARGES ARE FOR?  DOES IT MATCH THE PERIOD YOU HAD YOUR ROAMING ADDON?
Dennis wrote:

ARE YOU SEEING THIS ON YOUR DETAILED PDF EBILL?

WHAT DOES IT SAY THE SPECIFIC CHARGES ARE FOR? &...

IT IS FOR AIRTIME ON THE 27TH - THE DAY OF MY ADDON. CALLS TO MY OWN NUMBER. I HAVE DONE THIS ADD ON FOR 3 MONTHS NOW AND HAVE NOT HAD THIS PROBLEM. 

Userlevel 7
Badge +4
Dennis wrote:

ARE YOU SEEING THIS ON YOUR DETAILED PDF EBILL?

WHAT DOES IT SAY THE SPECIFIC CHARGES ARE FOR? &...

WAS THERE A GAP BETWEEN WHEN YOU ADDED THE ADDON AND WHEN THE CALLS WERE RECEIVED?
Userlevel 6
Dennis wrote:

ARE YOU SEEING THIS ON YOUR DETAILED PDF EBILL?

WHAT DOES IT SAY THE SPECIFIC CHARGES ARE FOR? &...

IN THE FUTURE I WOULD SUGGEST ADDING THE ADDON BEFORE YOU LEAVE THE COUNTRY TO ENSURE YOU DONT GET CHARGED FOR CALLS. IT WOULD APPEAR AS THOUGH YOU CHECKED YOUR VOICEMAIL BEFORE YOU ADDED THE ADDON AND WERE CHARGED.
Userlevel 6
DID YOU ADD IT WHEN YOU WERE ALREADY TRAVELLING?
OR BEFORE YOUR TRIP?
WHILE TRAVELING
 It was my third addon

Userlevel 7
Badge +4
Patricia, the feature was added on the 28th, and you received an SMS about that, however the calls that were made incurring those charges too place the day before that. I hope this explains things a little better.

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