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Who is right... Oscar the CSR or the Koodo self-serve.


Userlevel 2
When I look on Koodo self-serve, my plan is shown to include 300 minutes and 300mb - yet in a live person call to customer service, the CSR says it is 200 minutes and 200 mb - so which is correct? I don't want to get overage charges if the latter is true.

3 replies

Userlevel 6
I'm pretty sure koodo self serve. Look at your usage counter and if it also says 300 then that must be it. What is your plan called?
Userlevel 2
The self-serve usage counter says 124/300 mb used and 48 of 300 minutes used so I'm going with that - thanks for the tip! Just makes me wonder what Oscar was reading!
Userlevel 2
Hey David, That's certainly strange, could you email us the details from this link: http://koo.do/YqucV0? Please choose "Social Media" as the topic and we'll have a look. ________________________ If you see a good answer, give it a star.

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