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When upgrading my phone can I get a promo plan?


Can I change to promo plan when upgrading my phone?

5 replies

Userlevel 7
Badge +4
Sure you can. 
If you have some tab left, you have to pay it off to start a new tab.
And you can switch to one of promo plans.
How do I switch? I paid off tab and when I go to self serve and switch plan it doesn't have the promo plans listed.
Userlevel 7
Badge +4
Breeana Peterson wrote:

How do I switch? I paid off tab and when I go to self serve and switch plan it doesn't have the p...

It's not highlighted.
All promo plans not listed? You only see $25,$30, $40 then $90 up?
Breeana Peterson wrote:

How do I switch? I paid off tab and when I go to self serve and switch plan it doesn't have the p...

Ya those are the only ones I can see. When not logged in I can see promo plans but I can't switch to one.
Userlevel 7
Badge +4
Breeana Peterson wrote:

How do I switch? I paid off tab and when I go to self serve and switch plan it doesn't have the p...

I've seen a few ppl have this problem. 
Try clearing browsing history and cache, then log into self serve again.
If it doesn't work, it can be system issue...  :(
Then you might need to call Koodo during business hour.
*611 from your Koodo phone, option 5 > then press 0
Tell them you tried through self serve, but it didn't work( missing promo plans)

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