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when does a new plan change take affect?

  • 1 August 2021
  • 4 replies
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I just upgraded two phone lines on the same account 2 days ago. Going from 2 gb data per line to 12gb. My account still shows the 2gb as being the limit and one line has reached that.  Billing cycle ends tonight at midnight. Do I have to wait until then for the new plan to take affect?

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Best answer by Dinh 1 August 2021, 19:38

So the selfserve showed the new plan as of now. 

If so, your data limit was set by the proration rule from Koodo https://www.koodomobile.com/en/help/proration you had a prorated amount of data if you changed your plan in middle of a billing cycle. You should have full 12Gb in the next cycle. 

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Userlevel 7
Badge +4

When you look at your change history, does it show that you upgraded your line?

Userlevel 7
Badge +4

When you upgraded, did you receive the confirmation of the plan change? 

Also, when you mentioned about 2GB limit, was it in your phone or the data usage in Koodo online selfserve? 

My account history shows a rate adjustment on the day I did it. And the 2gb data limits shows on the website.  

I did the change at a kiosk location, not online

Userlevel 7
Badge +4

So the selfserve showed the new plan as of now. 

If so, your data limit was set by the proration rule from Koodo https://www.koodomobile.com/en/help/proration you had a prorated amount of data if you changed your plan in middle of a billing cycle. You should have full 12Gb in the next cycle.