Koodo Community
Question

When do promotions end?

  • 2 October 2021
  • 4 replies
  • 67 views

Trying to purchase a new phone but the self help system isn't working to change the address. I figure it's the weekend and that's why? The promo ends Octs 5 and just hoping that means Oct 5 at midnight....is that true? 


4 replies

Userlevel 7
Badge +4

Send koodo a private message via Facebook or Twitter to change your address. 

Remember that your credit card billing address must match the account address and shipping address 

Userlevel 7
Badge +4

Trying to purchase a new phone but the self help system isn't working to change the address. I figure it's the weekend and that's why? The promo ends Octs 5 and just hoping that means Oct 5 at midnight....is that true? 

Did you try to follow these steps? https://www.koodomobile.com/en/help/changing-your-address

It should be noted the address system used by Koodo mainly relies on Canada Post. If it does not show up after you put in your postal code, you may then want to schedule a callback through Koodo Assist.

For any further issues with address changes, you can contact Canada Post directly as well by visiting the following link below. https://www.canadapost-postescanada.ca/ac/support/contact-us/

Userlevel 7
Badge +4

@Hagenaarss Your address was just updated on the 30th of September.  Is that address not accurate?

The question was asking when promos end, but it doesn’t matter cuz I got it sorted. I am aware of the Canada Post requirement, hence the changing of my address. The Self Serve system wasn’t updating, I had to receive a call back to update the address. It was a fight, but my phone is (hopefully) on its way. Cheers.

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