Koodo Community

What happens to my tab when I change plans?

My phone was paid off on the old tab system, and now my tab shows a positive balance (it is increasing each month by $6). I am on a plan for $40 a month with 300 Mb data and 300 minutes phone, but for the same price there is a plan now with 500 Mb data and 500 minutes phone. It makes sense to switch to the one that offers more for the same price, but then what happens to my tab?

2 replies

Userlevel 7
Badge +4
You will stop getting a positive tab and the balance will freeze at the current amount. That amount will stay there and you can use it as a credit towards the purchase of a new phone.
Thanks for your prompt reply!