I want to switch / upgrade my plan as I am finding myself hitting or going over the limit lately with my data and minutes. However I am reluctant to do change my plan as I currently have this add-on where i get 30 min free international call minutes every month. I got this special bonus when I signed up with Koodo a few years ago. I know it is not much but it has been very useful for me and I do not want to lose it
So my question is:
- can this add-on be transferred to my new plan when I switch.
- if so, will it transfer automatically when I do it online (self-serve), or do I have to go into a shop and speak to a human?