I’m amazed at how not poor but absolutely non-existent Koodo customer service is. The lame excuse about Covid is really inappropriate. Are we paying less because of COVID??? NO!!! So then why there is absolutely no customer service dear KOODO???
I wanted to bring my wife over from another provider so bring over new business for Koodo. I’m a customer for about 8 years. I told her don’t worry I’ll call and we’ll find out all the details because they are much better that the others… I was really wrong. First, good luck in finding a number on the website to call. Second, once you manage to find the number, a warm message tells you that you’re out of luck, and you can go to the website or…
I assume I’m not the only one sharing this frustration.
Would anyone know if it’s possible to port the number from another provider and how much Koodo charges for that please?
What is the procedure? First order the new phone and sign up for a new plan and then ask to get the old phone number? I don’t know how this will work since they will assign a new phone number once the SIM Card is shipped. Can this number be changed after and how long would it take?
Thank you all for the help!