Koodo Community
Question

Visual Voicemail Price Increase

  • 29 September 2020
  • 9 replies
  • 106 views

Hi there.

 

I have an older plan with the $2 Visual Voicemail.

A few days ago I noticed there was a $3 VVM Add-On also. I removed it leaving the $2 plan.Visual Voicemail stopped working and now both the $2 and the $3 add-on is no longer there.

 

I see now that the price has increased to $3 for the service.

 

Would it be able to be re-added? I can only see the $5 option

 

Thanks!


9 replies

Userlevel 7
Badge +4

I think the Visual voicemail add-on comes in 2 parts, a $2 part and a $3 part for a total of $5.

I recommend removing both parts from your account and then adding the $5 Visual Voicemail add-on

I think the Visual voicemail add-on comes in 2 parts, a $2 part and a $3 part for a total of $5.

I recommend removing both parts from your account and then adding the $5 Visual Voicemail add-on


Hi there. Apparently for older plans that were paying $2 have had it raised to $3 but this option is not available to pick it has to be re-added by Koodo.

Here’s a user with the same issue that got it resolved

https://community.koodomobile.com/plans-add-ons-66722/visual-voicemail-cost-increase-7799829

 

Userlevel 7
Badge +4

Hmm… in that case you need a rep to see if they can add it back.

Send them a private message via facebook or twitter and maybe a rep will be able to fix it.,

Hmm… in that case you need a rep to see if they can add it back.

Send them a private message via facebook or twitter and maybe a rep will be able to fix it.,


Thanks, although I don’t personally belong to any social media companies. I shall wait for a rep to see this (hopefully).

Userlevel 7
Badge +4

Hmm… in that case you need a rep to see if they can add it back.

Send them a private message via facebook or twitter and maybe a rep will be able to fix it.,


Thanks, although I don’t personally belong to any social media companies. I shall wait for a rep to see this (hopefully).

You can also request a callback via Koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

or create a dummy account social media account that can be deleted after resolving your issue

Hmm… in that case you need a rep to see if they can add it back.

Send them a private message via facebook or twitter and maybe a rep will be able to fix it.,


Thanks, although I don’t personally belong to any social media companies. I shall wait for a rep to see this (hopefully).

You can also request a callback via Koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

or create a dummy account social media account that can be deleted after resolving your issue


I did that twice today. Was called back twice, pressed 1 to call a rep, then it just rang 50 times and goes dead. Must be the wrong time of day lol.

Userlevel 7
Badge +4

Hmm… in that case you need a rep to see if they can add it back.

Send them a private message via facebook or twitter and maybe a rep will be able to fix it.,


Thanks, although I don’t personally belong to any social media companies. I shall wait for a rep to see this (hopefully).

You can also request a callback via Koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

or create a dummy account social media account that can be deleted after resolving your issue


I did that twice today. Was called back twice, pressed 1 to call a rep, then it just rang 50 times and goes dead. Must be the wrong time of day lol.

I say keep trying or to create that dummy social media account.  You dont even have to use your real name or real personal info when creating the account.

Userlevel 7

I think the Visual voicemail add-on comes in 2 parts, a $2 part and a $3 part for a total of $5.

I recommend removing both parts from your account and then adding the $5 Visual Voicemail add-on

Mine went from $0 to $3. 🤢

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