My plan comes with 5 gigs, advertised as 3Gb + 2Gb shock free data.
When my usage hit 3, it turned off my data. Now I cannot turn it on without paying for a top up. Am I misunderstanding? How do I access these bonus gigs?
Thanks in advance
Best answer by Dinh
Can you check your self-serve and see if you still have data left?
Also, when you mentioned the data was off, did you receive a text from Koodo? I wonder if you setup a data usage limiter in the cellular usage section of the phone. I would check Mobile data section in settings and see if the “limit mobile data usage” was On. It could be the reason for the data stop.