Koodo Community

Community

Use seasonal hold and return to your plan at the end of it.


Koodo charges 10.00 per mo. to allow seasonal hold. They should allow you to return to your existing plan when you return to full service. Instead you are faced with a different (not necessarily better) plan at a higher cost. The fee should cover holding your phone number AND your plan. You are really paying for nothing, no service, not even bare minimum, just holding your number. I like the plan now but don't want to pay full price while in Florida for the winter. Looking what is available now, it will cost me 5.00 per mo. more when I return and it cost me 5.00 per mo. more when I returned in May this year. Previous plan not even available. Unfair!!

14 replies

It actually is fair. This is no different than switching to another rate plan and your previous rate plan becomes expired, so it's no longer offered. Seasonal Hold works the exact same way because it's a rate plan change.
Userlevel 2
They should change the name of it imo, it's a bit misleading. You're not actually putting your current plan on hold, you're switching to a new 'no service' plan, and then when you take it off, you're required to switch to a current 'in market' plan.
I don't agree that it's fair. They aren't really doing a seasonal hold except for your phone number. If nothing else it's pretty overpriced and then you are faced with a price increase at the end of it and a change in plan/service whether you like it or not. It's either that or pay full price all winter.
Userlevel 4
Debbie Sewell wrote:

I don't agree that it's fair. They aren't really doing a seasonal hold except for your phone num...

Technically, they are doing a seasonal hold. It only suspends the services and reserves the number with the customer for up to 6 months. There is no mention of it keeping the plan which is why the agent should advise the customers about that.
Userlevel 7
Badge +4
Debbie Sewell wrote:

I don't agree that it's fair. They aren't really doing a seasonal hold except for your phone num...

It would be a huge advantage if people could return to their old plan. The current $10 just to keep your number does seem steep, so if would would seem fair that this includes going back to your "grandfathered" plan. Voted for your idea 🙂
That's the point of the Seasonal Hold. To hold the number & the account. No where is it listed that the Seasonal Hold holds the previous rate plan.
Userlevel 5
(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold because of it personally as I value my current plan too much to loose it). In the end aren't you saving money though? If your plan (currently) was $30 a month, you'ld save $20 for up to six months (or $120). If the new plan is $5 more for six month you only end up spending an extra $30 and you still come out ahead $90?
Userlevel 2
Jorden wrote:

(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold beca...

If you're loosing the plan anyways, couldn't you just transition to a prepaid account and it would be cheaper?
Userlevel 5
Jorden wrote:

(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold beca...

Definitely, but for some keeping their number is just as important. For me it doesn't matter so much about the number as it does the data package for the price I'm paying.
Userlevel 2
Jorden wrote:

(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold beca...

You can't keep your number if you switch from postpaid to prepaid?
Jorden wrote:

(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold beca...

You can keep the number by simply porting it over to the prepaid service.
Userlevel 7
Badge +4
Jorden wrote:

(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold beca...

Prepaid would be cheaper if you only renew it every 90 days with $15... you'd have to keep track of when it expires though because after 91 days, you do lose your number 🙂
Userlevel 5
Jorden wrote:

(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold beca...

facepalm. Didn't even think of that, although it's a bigger headache to deal with if you forget to top it up, and more costly if you still have a tab to pay off before the port.
Userlevel 7
Badge +4
Jorden wrote:

(Not attempting to justify not holding the plan with this post, I wouldn't use seasonal hold beca...

Yes, true on both counts, I definitely would not risk losing my number over something so trivial as forgetting to top up.... 😃 Actually, if I were a snow bird, I'd probably get a (prepaid) account with one of the "yearly top up" providers, then top up with $100 which is valid for a whole year. In the 6 months I'd use it, I would get a voice and/or data add-on. In the 6 months I'd be away, it wouldn't cost anything at all. Might be worth your while to sit down and calculate your best options! I know that doesn't help Koodo here but I'm just being honest 😃

Reply