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US Roaming Add-On Timing

  • 6 January 2014
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I just had a question about the U.S. Roaming Text - $15/400 Texts add-on. I added this to my account on December 17 as I was going on a 3 day vacation, I received a confirmation that my account had been updated, but I only skimmed the contents as it was clearly for the changes I made to my account. When I got my bill for that month I had been charged for all of my usage abroad as if I didn't add that add-on. Upon inspecting the account update email further, the add-on was said to not take effect until January 17th instead of December 17th when I made the change. My question is, is this the correct way that these add-on's work? Because the documentation says that "You can start using them right after you buy them."
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Best answer by Zaphod Beeblebrox 6 January 2014, 18:19

Definately not. When you add the feature, it should have taken effect immediately after the addition was confirmed. Have customer service look into it deeper and possibly adjust the account.
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Userlevel 4
Definately not. When you add the feature, it should have taken effect immediately after the addition was confirmed. Have customer service look into it deeper and possibly adjust the account.

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