Koodo Community

Community

Solved

upgrading to lightweight 45 what is the cost to old customers


I would like to upgrade to lightweight 45 from old 45 dollar plan. I was told I had to pay off my tab before I could upgrade my plan. the only difference between our plan is unlimited calling. Is this the same as if I was a new customer and not one that has been with you before the 2 year plans be came law. We have been devoted customers to you and we feel that it is not the same. If I pay off my tab My tab would go to zero. or are you looking for me to buy a new phone?
icon

Best answer by Mathieu 26 May 2015, 01:42

Hi Lawrence, To get the new plan you just have to pay off your tab. No need to get a new phone, you can keep the phone you currently use, you just need to pay the tab and call customer service!

View original

1 reply

Userlevel 7
Hi Lawrence, To get the new plan you just have to pay off your tab. No need to get a new phone, you can keep the phone you currently use, you just need to pay the tab and call customer service!

Reply