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Upgrading plans?


Ok, I recently joined [January] Koodo with my own unlocked phone for the 45 dollar plan with the 10% discount. Now that same plan has been upgraded to unlimited minutes and 1 GB data. Can I upgrade to this without being charged or do I have to quit this plan and sign on for the new plan.

3 replies

Userlevel 7
Hello RTMS RTMS,
Currently, if you want to get access you the new plans you have to contact Koodo using *611 from your Koodo phone or 1-866-995-6636 from a non-Koodo phone and speak with a customer service representative. They will assist in you getting a new plan.
There will be no charge, as currently you can’t switch to the new plans through self serve.
Hope this helps!
Userlevel 6
Hi there, Mathieu is right! Just a heads up though, you will lose your 10% discount (BYOD) as it is now included already in the new plans. Thank you! ________________________ If you see a good answer, give it a star.
thanks

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