On Nov 18, I tried to upgrade to a Pixel 5. My order seems to be stuck in limbo, as it still hasn’t shipped yet. I got the first bill for the new plan today, and it looks like the bonus 2GB wasn’t applied to the plan either. When I look at the usage panel in self-serve, I see a 6GB limit instead of the 8GB limit I think I should be seeing. I don’t see any mention of the 2GB bonus that was supposed to have been included for new customers or upgrades.
Best answer by Dinh
if the 2GB bonus was there, it should have showed up in the add-on section of your rateplan. When you viewed the rateplan there, did you see a $0 2Gb addon along with other add-ons?