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Unlimited text messages add on unavailable?


Is unlimited messaging add on not available anymore ? I dont see it in add-on section of self-serve. I am a 2 year old customer and I dont have unlimited messaging in my initial plan. I need unlimited messaging now but it seems impossible on self-serve and Koodos charge you for calling customer service. These messages are ripping me off at 15cents per message. Please suggest a way out.

11 replies

Userlevel 2
All plans include unlimited messaging now. And Koodo DOES NOT CHARGE CUSTOMERS FOR CALLING IN.
Userlevel 6
Myke wrote:

All plans include unlimited messaging now. And Koodo DOES NOT CHARGE CUSTOMERS FOR CALLING IN.

To be precise, I guess, they will charge you for stuff that you can do yourself online. So, technically adding something to your plan by calling does have a charge as per their website. @Akshay You maybe better off to switch to the new plans, prices are higher but you do get more as well.
Userlevel 2
Myke wrote:

All plans include unlimited messaging now. And Koodo DOES NOT CHARGE CUSTOMERS FOR CALLING IN.

That's correct Chris. If the customer wants Koodo to make a change the customer can do themselves on Self Serve, then there's a charge.
Thanks for the response guys. I guess it is one of those things which is not very well defined. I see this in my bill : The following charges apply if you choose to call Customer Service: [b]Rate plan or add-on change $10* Also, since I dont see any option of adding 'unlimited messaging' add-on in self-serve I guess I have no other way but to call customer care to confirm what is going on with my ancient plan.
Userlevel 2
Akshay Singh wrote:

Thanks for the response guys. I guess it is one of those things which is not very well defined...

Dude, just change your rate plan. You can do that yourself.
Userlevel 7
Badge +4
Akshay Singh wrote:

Thanks for the response guys. I guess it is one of those things which is not very well defined...

The Unlimited messaging Add-on is no longer available since all Current Plans have unlimited messaging included with the plan. If you want to have unlimited messaging, unfortunately you have to change your plan to a current one like Myke & Chris said
Userlevel 7
Badge +4
Hi Akshay I used to had a $15 plan + $5 unlimited messaging + $5 Call Display Add-on. It gave me 50 minutes talk time and only 50 text. Koodoès current $30 give you 100 minutes, Unlimited Evenings(5pm) and Weekends, Unlimited Messaging, Call Display, Voicemail,,,,etc So I think it is a good time to change your plan. You can do this by using Self serve.
Userlevel 7
Badge +4
Mayumi wrote:

Hi Akshay I used to had a $15 plan + $5 unlimited messaging + $5 Call Display Add-on. It gave ...

Koodoès? El Tabador would be proud lol
Userlevel 7
Badge +4
Mayumi wrote:

Hi Akshay I used to had a $15 plan + $5 unlimited messaging + $5 Call Display Add-on. It gave ...

Whoooops. Give me more coffee 🙂 haha
Userlevel 7
Badge +4
Mayumi wrote:

Hi Akshay I used to had a $15 plan + $5 unlimited messaging + $5 Call Display Add-on. It gave ...

I like it. Give it a more Mexican sound. Like how El Tabador would say it in Spanish
Mayumi wrote:

Hi Akshay I used to had a $15 plan + $5 unlimited messaging + $5 Call Display Add-on. It gave ...

OMG so many responses in such a short time. This community is awesome!.

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