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Question

Unlimited incoming calls not showing up in add on section


Like the title says. I recently switched phones and plans and I can't seem to find the unlimited incoming calls in the add ons section when signed into my account. Any help?

5 replies

Userlevel 7
Badge +4
Hello Alex,

That's not a problem, you can manually add it afterwards via self-serve. But keep in mind that's it's a paid add-on.
That's the problem though. When I log into self serve and go to add-ons it isn't in the list of choices I have. I can see it there when not logged intoy account and checking out add-ons, but as soon as I log in it disappears
Userlevel 7
Badge +4
Alex Blanchard wrote:

That's the problem though. When I log into self serve and go to add-ons it isn't in the list of c...

Has it already been added to your add-ons?
Alex Blanchard wrote:

That's the problem though. When I log into self serve and go to add-ons it isn't in the list of c...

No, it has not.
Userlevel 7
Badge +4
Alex Blanchard wrote:

That's the problem though. When I log into self serve and go to add-ons it isn't in the list of c...

I recommend contacting Koodo via private message on Facebook or Twitter.  A rep can check your account to see why this is not appearing for you

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