Why am I unable to add a travel add on in the USA. Phone won't work. I tried to add the travel add on for calling and texting once I entered the USA. The phone would not work, the message across the screen was emergency calls only. Then I tried to go on the website to add it, but the phone would not keep an internet connection long enough to complete the process. I gave up and had no phone for my trip. My friend had no problem getting internet connection in the motel and no problem with her phone. She is with Telus and has an iphone. I am with Koodo and have a galaxy ace11. I am considering switching to a different provider if this is not a fixable issue.