Koodo Community

Unable to remove Add On

  • 18 March 2023
  • 4 replies

Since I’ve updated my plan, I’ve been unable to remove a specific Add On from my previous plan. ($2 250min). Other Add Ons were removed through self-serve, but this stubborn one can’t. I’ve been trying for 1 week now.

I get to the screen for Reviewing Changes / Removing: $2 250min, and hit ‘confirm changes’. The result gives me ‘This service is unavailable right now. Please refresh or try again in an hour’. I’ve been trying a couple times a day over the last week. 

Any insight?



4 replies

Userlevel 7
Badge +4

It was strange. Let me flag a rep to look into the account. I assumed you are using the same email here as your koodo account?

Yes, that is correct… Same email. Thank you!

Userlevel 7
Badge +4

@MrWong We see you changed to an unlimited plan so this feature is no longer needed.  We removed it from your account. Thanks for your patience!

Thank you for your help Dinh / Bernard! Issue resolved 😄