Koodo Community

Community

Solved

Unable to connect to European providers (Holland)


I'm in the Netherlands, enabled the International add-on two days ago. My phone "sees" three main providers here, but refuses to connect to any of them.

6 replies

Userlevel 7
What phone do you have? It's possible that it doesn't support the frequencies the carrier is using. Otherwise I can't see why it won't work since you're not trying to use an unlocked phone with their own service there.
Hello Jonathan, It's an iPhone4, it sees 3 providers, is just unable (not allowed I assume) to connect to them
Userlevel 6
Hi Henry, do you have the "Pay Per Use Intl Long Distance" and "International Voice Roaming" features on your account: http://koo.do/Im7Mcg? If you want us to have a look at your account, you can send us an email via your Self Serve account: http://koo.do/YqucV0. Thank you! ________________________ If you see a good answer, give it a star.
Hello Yannik, I have "Pay per use enabled"... International Voice Roaming does not appear as an option, how do I get that?

Userlevel 7
Are you on spending limit program by any chance? Look on your summary page (the first one) near the bottom left corner. International roaming is not available to SLP customers.
Userlevel 2
Hey Henry! If you don’t have the option that means you’re not eligible 😞 If you need more info, send us an email (via Self Serve): http://koo.do/YqucV0 so that we can access your account and assist you further. Thanks for your understanding. ________________________ If you see a good answer, give it a star.

Reply