Have you tried using a different device, browser, and/or using an incognito/private window to try performing the change?

I have tried on my mobile and laptop without success.  I’ve tried different browsers - Chrome and Edge 

Can you try to change the plan without picking any perk? After that, you can comeback here and request perks to be added.

Yes, I’ve tried changing with plan without picking a perk. 

Same result…

I went as far as going to the mall for assistance from the TELUS / Koodo store and was informed they could not assist with plan changes unless I was purchasing a new device or changing my phone #.

I would recommend you to change the plan again tomorrow. Maybe something was clogged up Koodo system and didn’t allow your plan change.

Anyway, I will flag a rep to see if the plan change can be done here.

Hi ​@RLEE 

Can you please share a screenshot of the $39 80Gb plan you see in self serve?

​@Flo Koodo 

Here’s a screenshot.  It’s now a $39 100GB offer that’s available this morning.  I run into the same issue when trying to change the plan whether I choose a perk or not.  Tried multiple browsers and computers with the same error

Have you changed plans previously? In this same billing period? Only one plan change per billing period.

Also, if you have a tab balance, you may not have access to certain plans. Although, my understanding is, if you can see the plan it is available to you.

​@Brian Nadig  - thanks for assisting.

I have not changed plans recently and have no tab balance.  This is a plan on the available list when I request to change the plan.  Same issue for each of the 2 plans I am trying to update.

I do get the same problems too. But, these have been my problems before.

​@RLEE 

We can try to make the change for you, please confirm the last two digits of the phone numbers in question and the perk you would like to add.

Thanks for your assistance ​@Flo Koodo 

Phone numbers end in 60 and 61.  Intl SMS / MMS perk please.

I’m also trying to update the third line ending in 72 to the $50 Canada-US roaming with 85GB  data at 4G speed with the Intl SMS / MMS perk.

Thanks!

​@RLEE 

We have been able to make the changes for the plan and the perk was kept for two lines.

For the third one, we had to submit a request and it will be added within 3 busines days.

A proration will apply for the plan change we made, more info here https://www.koodomobile.com/en/help/proration?srsltid=AfmBOop2FYNy6CNU0ElnjQgvzAu2JC1IKdFUfqq-oJF6nVXZNbJ6O9_T

Please let us know if you have further questions.

​@Flo Koodo 

Appreciate the assist!