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Unable to add Mexico and Caribbean 75 Texts in self-serve


Unable to add Mexico and Caribbean 75 Texts in self-serve. In 'Add-ons' tab there are numerous add-ons that are available for adding, but Mexico and Caribbean 75 Texts is not one of them. What am I doing wrong?

11 replies

Userlevel 7
Just text "30TEXT" without the quotation marks to 5242 on the day you start your trip and it's added automatically. http://help.koodomobile.com/coverage-long-distance-and-travelling/travelling
Userlevel 7
Has your bill been paid on time for the last 90days? Some roaming options are only available if this is the case.
It says to text the code "The day you start your trip" Can I do it earlier? Doesn't the phone recognize you're not in the caribbean and doesn't the add-on only get activated once you're roaming in the caribbean? My question is if I can text the code earlier before my trip and use my phone at home without using up the minutes for the caribbean package? Or do I have to activate right before I board the plane on the day of my trip? Thanks.
Userlevel 6
Send the text right before you board the plane.  If you do it earlier, you're paying for the add-on for extra days
Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when I come home? If so, how do you do that? I thought the add-on only works when you're phone is roaming? Then again they are saying to text the code on the day of your trip. I guess just to be safe I'll text the code right before I leave.
Userlevel 7
Badge +4
Ivan Markovic wrote:

Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when...

Or add the add-on self serve and you can select When the start date is
Ivan Markovic wrote:

Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when...

Yeah unfortunately that doesn't work due to their new website. They said adding add-on's will be available soon but is unavailable now because of website maintenance. I tried it on the mobile version and it still didn't work.
Userlevel 7
Ivan Markovic wrote:

Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when...

It starts the day you add it and ends 30days later.
Ivan Markovic wrote:

Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when...

Yeah I realize that. But while I'm using the phone in Canada, will it take up the minutes in the package? Or does it only do this when the phone is roaming? The fact it said activate it on the day you leave for your trip threw me off. So there's no harm in activating it earlier as long as it is less than 30 days? Thanks.
Userlevel 7
Badge +4
Ivan Markovic wrote:

Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when...

Ivan, your roaming minutes are only used while roaming. When in Canada you'll use Canadian minutrd
Ivan Markovic wrote:

Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when...

Okay that's what I thought. Thanks! 😃

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