I have tried twice to purchase a new plan using my American Express credit card.
I am currently a prepaid user but would like to take advantage of the $50 offer for 9GB data available to new monthly customers. I do not wish to keep the same number.
I input my credit card details and drivers license info and the credit check goes through fine.
It then asks me to if I want to pay using the same card… yes.
It says “something went wrong” and I reinput the credit card details.
The it says “something went wrong, your card was not charged, go to the store”
I don’t want to go to the store, but why will it accept my card for the credit check, but not for payment?